Terms of Sale

1. To request a return, the first thing to do is contact us by email at ciao@adavel.it indicating the order number, the collection address and the reason for the return request.

You have 14 days from sending the order to request it. Wait for Adavel.it to accept the return request, which takes 2/3 working days. As soon as the return is accepted by Adavel.it we will proceed with sending one of our couriers to collect the package from the address you have chosen.

2. Adequately pack the goods in the original packaging in order to guarantee the integrity of both the product and the packaging, so that the product cannot be damaged during transport. Remember to also include the copy of the receipt you find inside the package in the package.

3. Apply the waybill to the outside of the package which will be sent to you via email after making the return request.

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4. Shipping costs are borne by Adavel.it

5. Once the return has been received, the products will be subjected to a thorough inspection so that they satisfy the return conditions. At the slightest sign of use of the garment, the return will not be accepted.

6. Within 7 days of receipt of the goods, once they have passed the inspection, they will be refund will be issued.

CONDITIONS OF THE RETURNED PRODUCTS: To proceed with the return, the products must be in perfect condition, without any sign of use or washing, with their original box and/or bags, labels, instructions and everything that was included in the original packaging. They must therefore be in the same state of purchase. Tirogiro recommends always reading the labels and instructions attached to the products.